Bookings & Data Policy

Booking Terms & Conditions

• Concessions: We offer reduced rates for full-time students, pensioners in receipt of state pension only and those on benefits. We aim to keep classes affordable while remaining sustainable and operate on a trust-based system - so please only claim this rate if you are genuinely in need of it. If cost is still a barrier, contact us at info@northlondonbuddhistcentre.com and we’ll endeavour to find a way to help you.
• Payment: Full payment is required for all bookings.
• Refunds: All bookings are non-refundable. 
• Transfers: You may transfer a booking once, provided you give at least 2 weeks' notice.
• Cancellations: If the Centre must cancel an event, a full refund will be issued.

Data Privacy

We are committed to protecting your privacy and being transparent about how we collect and use your personal data. This data privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Purchase or account history
• Health information (including dietary requirements, allergies and health conditions) 
• Account information

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Purchase history
• Account information, including registration details

We collect or use the following information for service updates or marketing purposes: Names and contact details

Our lawful bases for collecting or using personal information to provide services and goods are: Consent

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Consent

Where we get personal information from: People directly

How long we keep information

• Booking Details - We store your booking details securely on our online bookings system until you inform us that you no longer wish us to do so.
• Email Database - We keep your contact information until you inform us that you no longer wish us to do so. You can unsubscribe at any time by contacting us.
• Job Applications - Six months

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint by contacting us here.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office.

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